Behind The Scenes, Insider Access

A Dazzling New Chapter In The JustFab Inc. Story


To Our Valued JustFab Community,

We are excited to announce a new chapter in the JustFab Inc. story. Our mission, since 2010, has been to be the leader in fashion e-commerce and to redefine how women shop online.

Today, we are announcing an exciting agreement to bring together JustFab and ShoeDazzle under one organization, creating the world’s largest fashion subscription e-commerce company. JustFab and ShoeDazzle will continue to operate as two separate brands.

Many of you might have questions regarding how this will impact your JustFab membership and shopping experience. The merger will not affect the JustFab brand. The high quality products and shopping experience you know and love from JustFab will continue. We’ve created the Q&A below to address immediate concerns you may have.

JustFab & ShoeDazzle Merger Q & A

Why is JustFab merging with ShoeDazzle?
We are creating one of the world’s largest and fastest growing fashion e-commerce companies with this merger, which will result in significant scale and operational synergies. This merger will further accelerate international and category expansion plans, and help us build a truly global, multi-brand lifestyle fashion company.

How will this merger affect my shopping experience with JustFab?
The shopping experience and high quality products you know and love from JustFab will not be impacted or changed. We look forward to continuing to bring you great styles at great prices.

Will JustFab and ShoeDazzle have the same membership model?
JustFab and ShoeDazzle will operate as two separate companies – including separate membership programs, billing, credits and rewards programs.

If you are a member of JustFab, will you automatically be a member of ShoeDazzle?
JustFab and ShoeDazzle will operate as two separate companies, so you will not be automatically enrolled into ShoeDazzle’s VIP membership program (or vice versa).

If we are a member of both companies, can we apply our rewards points and credits to either brand?
Because JustFab and ShoeDazzle will be operating as two separate companies – including separate billing, credits and rewards programs – you will not be able to apply your JustFab rewards points and credits for ShoeDazzle purchases (or vice versa).

Will both product lines have the same return policy?
JustFab and ShoeDazzle will be operating as two separate companies, with their own return and exchange policies. Each brand will handle its own returns, shipping and billing separately. Please contact the member services team for the brand from which you purchased for specific questions about your return or exchange.

Will my JustFab and ShoeDazzle orders ship in the same package? Can I combine shipping costs for both orders?
Not at this time. JustFab and ShoeDazzle are operating as two separate companies as it relates to billing and shipping.

Can I combine returns into the same package?
Not at this time. JustFab and ShoeDazzle will be operating as two separate brands, so please keep your returns and exchanges exclusive to the brand in which they come from. Please contact the member services team for the brand from which you purchased for specific questions about your return or exchange.

Will your brands be using the same rewards platform?
JustFab and ShoeDazzle will operate as two separate brands – including separate billing, credits and rewards programs.

If you have further Q’s, please leave a comment below. We value your feedback, and will do our best to answer any questions.

XOXO
JustFab Team

About Guest Contributor
These posts are from special guest contributors, who want to share their fashion knowledge and expertise with the JustFab community. If you're interested in being a guest blogger, please email us at: blog@justfab.com


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COMMENTS

363 comments
Lizette Nogueda de Suarez
Lizette Nogueda de Suarez

To all the people that had problems. I've had some issues too w/just fab. Had to call several times, be hung up on, put on hold forever, and had to send a few emails. But my persistence got my issue resolved. But Justfab must also know not everybody has time to do all that nor the patience. Overall I think they're better then Shoedazzle. My complain would be the monthly skipping, I suggest that should be completely eliminated. People done have time to be skipping, and getting charged when money is tight makes people very angry.

Victoria Skelly-Buck
Victoria Skelly-Buck

Kitten heels are horrid. I'd rather be an amazon. Tall women are powerful..

Victoria Skelly-Buck
Victoria Skelly-Buck

Shoe dazzle doesn't charge if you forget to skip. Will Justfab change to that? Because I assume you will lose customers to that branch if that's not happening.

Sasisachi Lee
Sasisachi Lee

This news makes me feel like "buy one pair for $39. Get the second free!" Lol

yoduren
yoduren

I have been a fashionista since the age of 8 I can remember wearing my mothers shoes and make up!!! I loves my style but I know I must add more color... and be more bold with my jerlerly

Heather Jones
Heather Jones

Will this mean more of a purse selection that has a divider inside (a zipper and compartments) and isn't ginormous and hurts your shoulder when you put a few things in it? Oh and yes, I have specified everything, rated things, etc.

Heather Jones
Heather Jones

I always do, 'send me new options' and rate the shoes, and yet I still get similar shoes. :(

Ka Nelson
Ka Nelson

Our lower heel boots r calling me omg georgeous style

Kelly Marcie Outlaw
Kelly Marcie Outlaw

I did contact you!!!! Many times!!! You don't re-im ruse money that you just took from my account even after I've cancelled!!! Put my money back in my account, that's how you fix the damn problem... This company is Crooks and Thieves..

Tessa El Basha
Tessa El Basha

@Edi Mar they do charge every month however u do have a choice to skip as many months as you want...i think thats great!!! Just Fab I only have 1 issue, i see better looking shoes on commercials and I search selections for those shoes and never find them....why????

Jen Gibbs
Jen Gibbs

I have a complaint! Has anyone here heard of a thresh-whole clause? Apparently, according justfab staff members, the system automatically cancels the order ( even though the items are in stock) once they have reach a "thresh whole". Im upset because i founds some great deals and now i am forced to purchase those same items full price. Really took my time to select my purchase and now its cancelled. Order #74307248 8-13-2013

Edi Mar
Edi Mar

JustFab charge you $39.95 a month even if you don't buy anything. This are the worst quality and customer service. PEOPLE BE CAREFUL.

Naomie James
Naomie James

I had back surgery and hadn't purchased any shoes in awhile.... I'm so in love with Just Fab....can't wait to come back....

Juana Bonilla
Juana Bonilla

I'm trying to buy some shoes but when I want to pay it don't let me do the transaction,why?

Julia Mungia
Julia Mungia

cant wait to get my shoes there so fab!!!!

Bri Evans
Bri Evans

Well, I came to complain about heels not being made at a reasonable height, but apparently, plenty of other people have brought this to your attention. JustFab should take this into consideration. I see a lot of really cute shoes that I wouldn't hesitate to buy if it weren't for the heel on them.

Dariana Naveo
Dariana Naveo

Justfab, you have a beige chunky mid-heel riding boot, more variety of that style would be great and comfy!

JustFab
JustFab

Hi Sara Rosenthal, all of our styles are available in size 5.5. Because we work with several makers, some styles may run a half size larger and you can look to the Product Reviews for fit feedback from fellow buyers. At the moment, our manufacturers don't offer size 5, but your feedback will be shared with our Team.

JustFab
JustFab

Hi Josephine Riggins, keep checking back, new styles arrive every 1st of the month and we encourage you to log into your boutique early in the month for the best selection!

JustFab
JustFab

Hi Vanesa Henry de Noval, we don't offer shipping to Argentina at the moment, but thank you for your interest, we will share your feedback with our Team.

JustFab
JustFab

Hi Paula Slade, JustFab's boutique styles will continue to remain at $39.95. Happy shopping!

Paula Slade
Paula Slade

I have never brought from shoedazzle but the last time I got three pair from jystfab if the prices r the same then I am good

Josephine Riggins
Josephine Riggins

I love your heels and boots hope you bring more different styles in this fall..

Sara Rosenthal
Sara Rosenthal

I am wondering if between the 2 companies SOMEONE will make more sizes? I know there aren't many of us, but there are people who wear size 51 (And on the other end of the spectrum 11 or higher) I love your concept, but I wish your shoes actually fit me! I am not even talking about extra wide or extra narrow, but it seems like all shoe manufacturers care about the quick buck and think that maybe size 5 people disappeared off the face of the planet recently? I used to be able to find them but it is increasingly difficult. Please consider that there are many of us out there who are NOT just size 6-10 (although I see 5.5 once in a while) and we BUY SHOES! Thank you!

Tonjia Atomic
Tonjia Atomic

I agree. I would buy way more shoes at 1 1/2" to 3". I've bought a few over 4" and they are just not comfortable to wear for very long. If there were cute styles that were kitten heels 1" to 3" I'd buy them!

JustFab
JustFab

Hi Tasha Wills, a lot of our wide width fans will opt to go a half size up. You can also check out Product Reviews for more fit info. We'll share your feedback for wide widths with our Team.

JustFab
JustFab

Hi Rondell Mack Showell, you can skip as often as you like and we post reminders on our page. Glad you're enjoying the styles!

JustFab
JustFab

Hi Aanne Ang, we do offer service in Canada, duty free! Check us out at www.justfab.ca.

JustFab
JustFab

Hi Jency Michelle, we do offer Pay As You Go, prices are slightly higher than our VIP pricing but which lets you shop with us at any time, no monthly action required. To take advantage, you would complete your purchase by checking out as a regular member. For more details on Pay As You Go, our Fashion Consultants are available 24/7 @ 866-337-0906 24/7 or Live Chat, M/F, 6a-9p EST. - Ceci G.

Jency Michelle
Jency Michelle

I'm thinking ya'll need to be more like Adoreme.com. They have the option to either be a VIP Member with auto draft OR an option to buy as a guest for one time purchases at a NON-VIP price or something. I would start buying again if ya'll had that option. -JV

Aanne Ang
Aanne Ang

Hi there do u ship in canada??

Rondell Mack Showell
Rondell Mack Showell

Wow. I hope this collaboration will make justfab membership as easy as shoedazzle. Remembering to skip is a bit tiresome. Really enjoy the freedom of ordering shoes when I want without being forcibly charged for missing a deadline. Love the shoes!

Tammy Chinn
Tammy Chinn

Im blessed. I see ur in michigan . Where will u be at here in Michigan? Tammy Sue C....

JustFab
JustFab

Hi Lexy ZA, our reps are available 24 hours daily, and currently there is no wait time. Our apologies, but VIP memberships can only be canceled by phone.

JustFab
JustFab

Hi Altamease Rauch, in addition to checking both sites, you can also Like our pages, to stay in the know of our latest styles and offerings!